Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help the site function correctly, remember your preferences, and understand how you use the service.
2. Cookies We Use
Surgepulse Helpdesk uses only essential cookies required for the platform to function. We do not use advertising or third-party tracking cookies.
| Cookie | Purpose | Duration |
|---|---|---|
sessionid |
Maintains your authenticated session so you stay logged in | 2 weeks |
csrftoken |
Prevents cross-site request forgery attacks on form submissions | 1 year |
messages |
Stores temporary notification messages (e.g., "Ticket created") | Session |
3. Why These Cookies Are Necessary
All cookies used by Surgepulse Helpdesk are strictly necessary for the operation of the service. Without them, you would not be able to log in, submit tickets, or use the platform securely. Because these are essential cookies, they do not require consent under most privacy regulations.
4. Third-Party Cookies
We load fonts from Google Fonts, which may set its own cookies. We do not control these cookies. Refer to Google's Privacy Policy for details on their data practices.
5. Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View which cookies are stored and delete them individually
- Block cookies from specific or all websites
- Set your browser to notify you when a cookie is being set
Please note that disabling essential cookies will prevent you from using Surgepulse Helpdesk, as authentication and security features depend on them.
6. Changes to This Policy
If we introduce new types of cookies in the future, we will update this page and notify users as appropriate. We will always keep this policy up to date with the cookies actually in use.
7. Contact
If you have questions about our use of cookies, contact us at privacy@surgepulse.org.