Terms of Service
1. Acceptance of Terms
By accessing or using Surgepulse Helpdesk ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.
2. Description of Service
Surgepulse Helpdesk is a multi-tenant ticket management platform that enables organizations to create, track, and resolve customer support tickets with SLA enforcement, role-based access control, and reporting capabilities.
3. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to other organizations' data or accounts
- Upload malicious content, viruses, or harmful code through tickets or attachments
- Interfere with or disrupt the integrity or performance of the Service
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Resell or redistribute the Service without written authorization
5. Data Ownership
You retain ownership of all content you submit to the Service, including ticket data, comments, and attachments. By using the Service, you grant us a limited license to store, process, and display your content as necessary to operate the platform.
6. Service Plans and Payment
The Service offers Free and paid plans. Paid plans are billed according to the pricing displayed at the time of purchase. We reserve the right to modify pricing with 30 days' notice. Promo codes are subject to their individual terms and expiration dates.
7. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. We are not liable for any downtime or service interruptions beyond our reasonable control.
8. Termination
Either party may terminate the agreement at any time. You may delete your account through your account settings. We may suspend or terminate accounts that violate these terms. Upon termination, your data will be handled in accordance with our Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by law, Surgepulse Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
10. Changes to Terms
We may update these Terms from time to time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.
11. Contact
For questions about these Terms of Service, contact us at legal@surgepulse.org.